Thurston County located in the State of Washington partners with Qmatic to reduce lines and people waiting in the lobby areas of its county buildings. The implementation of Qmatic’s virtual queuing solutions successfully transform the County’s operations allowing them to continue providing services amid Covid-19.
Mölndal, Sweden – Qmatic, a global leader in Customer Journey Management, today announced the appointment of Andreas Glänfält as Chief Digital Officer (CDO). Glänfält will be part of Qmatic’s Executive Management Team reporting to the President and CEO of Qmatic, Robert Ekström.
Mölndal, Sweden – Qmatic, a global leader in Customer Journey Management, today announced the appointment of Petra Hagensen as the new Vice President of Human Resources. Hagensen will join Qmatic in March as part of the Executive Management Team reporting to CEO, Robert Ekström.
My experience has shown that hospitals face many challenges that emerge as long waiting times and poor patient experiences. In this article, I'll clarify why I believe investing in a patient appointment system is beneficial for both patients and staff members.
This year has shown service providers the importance of not only embracing, but also adapting and innovating digital solutions to improve their services and stay ahead in in the game. While many have started to offer digital solutions, improving digital customer experience is still a challenge when things are still new.
The customer journey map (CJM) is a design thinking tool, a method to develop innovation that focuses on people in order to overcome challenges and meet needs. It allows you to visualize each of the stages of the customer journey on a map; from when a person discovers a need, to when they become a customer of a brand because they buy a product or use a service.