Qmatic Appoints Petra Hagensen as Vice President of HR


Mölndal, Sweden – Qmatic, a global leader in Customer Journey Management, today announced the appointment of Petra Hagensen as the new Vice President of Human Resources. Hagensen will join Qmatic in March as part of the Executive Management Team reporting to CEO, Robert Ekström.

"We're very pleased to welcome Petra to the team. With her experience from fast-paced, result driven international environments, she will be instrumental as we continue to evolve," said Robert Ekström, President and CEO of Qmatic. “In Petra, we have found a driven leader with a strong track record in talent management, coaching, and building high performance teams. She will help us on our journey as a global SaaS business, unleashing Qmatic’s full potential in our mission to provide our clients with products that Connect People to Services.“

Hagensen joins Qmatic from Icomera AB, the world’s leading provider of mobile Internet connectivity and applications platforms for public transport.

“Qmatic is a global industry-leading company and its employees are key to its ongoing success. I very much look forward to contributing to the company’s global growth, in particular by retaining and attracting the right talent on the exciting journey ahead of us,” said Hagensen.

Petra Hagensen has been instrumental in Icomera’s business growth and comprehensive transformation as the company doubled its workforce and the number of offices globally over the past years. Hagensen brings extensive experience from the field of HR working in various roles in international companies such as Volvo Business Services and Nolato. She holds a bachelor’s degree in Behavioral Sciences from the University of Gothenburg.

For more information please contact:

Robert Ekström
President and CEO
+46 733 552602

Peter Lundqvist
Chief Marketing Officer
+46 706 739005


About Qmatic

Qmatic is a global leader in customer journey management, enabling 2 billion yearly customer journeys in over 120 countries. 40 years of innovation has given Qmatic the technical advantage to create valuable customer experiences by connecting people to services. We simplify contacts, reduce friction, and save time and money for our clients in retail, finance, health services and public sector. Today and in the future.